FAQs
FAQs
Welcome to Infinity Fine Jewelry! Below are answers to some of the most common questions about our products, services, and policies.
General Questions
1. Where is Infinity Fine Jewelry located?
We are proudly located in New York, USA, and serve customers both locally and globally through our online store.
2. Do you offer custom jewelry design?
Yes, we specialize in custom jewelry! Our expert designers work with you to bring your vision to life. Contact us to start your personalized jewelry journey.
Products & Quality
3. Are your diamonds and gemstones certified?
Absolutely. All our diamonds and gemstones are ethically sourced and come with certification from trusted gemological labs like GIA and IGI.
4. What materials do you use in your jewelry?
We use high-quality materials, including 14k and 18k gold, platinum, and ethically sourced gemstones and diamonds.
Orders & Shipping
5. Do you ship internationally?
Yes, we offer international shipping. Please review our shipping policy for estimated delivery times and fees.
6. How long does it take to receive my order?
Orders typically ship within 3–5 business days. Custom or bespoke items may take 2–4 weeks, depending on the design complexity.
7. How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.
Payment & Pricing
8. What payment methods do you accept?
We accept credit cards, PayPal, digital wallets, and flexible financing options through Affirm or Klarna.
9. Do you offer financing or installment plans?
Yes, we provide easy payment plans to make your purchase more manageable. Check our Payment Options page for details.
10. Do you have a price match guarantee?
Yes, we are committed to offering competitive prices. If you find the same item at a lower price, we’ll match it!
Returns & Exchanges
11. What is your return policy?
We offer a 30-day return or exchange policy for most items, provided they are unworn and in their original condition. Custom orders are non-refundable.
12. How do I initiate a return or exchange?
Contact our customer service team to receive a return authorization and instructions for returning your item.
Care & Maintenance
13. How do I care for my jewelry?
To keep your jewelry looking its best, store it in a dry, cool place and clean it with a soft cloth. Avoid exposure to harsh chemicals.
14. Do you offer cleaning or repair services?
Yes, we provide professional cleaning, resizing, and repair services. Visit us in-store or contact us online to arrange a service.
Contact Us
15. How can I contact Infinity Fine Jewelry?
You can reach us via:
Email: info@infinityfj.com
Phone: +1 (551) 229 6452
In-Store Visit: 31 West 47th Street #1006, NEW YORK, NY 10036, USA
Still have questions? Our team is here to help! Contact us anytime for personalized assistance.
