Return Policy

Return Policies

We accept returns for refund or exchange within 30 days of shipment from receiving.
Please note that for eligibility of return, products/items must be in their original purchase condition including all of the merchandise documentation, and shipped back to us within 30 days of product receiving.
If the arrival product or package has any damage, please refuse the shipment or call us immediately at +1 (551)229 6452. Claims for the damaged or missing product must be reported immediately or within 5 days of receipt of your order, afterward Infinity Fine Jewelry isn’t liable for lost or damaged returned shipments.

Non-Refundable Items

All Infinity Fine Jewelry engraved rings is also returned for credit, however engraving fees are non-refundable.
Any special orders are final sale and don’t seem to be eligible for return or exchange.
Shipping fees are non-refundable.
Returns with missing paperwork or product won’t be considered.

How To Prepare A Return Or Exchange

To return a your order to Infinity Fine Jewelry, please follow the method below:
Select your carrier and initiate your return.
Package your item/product securely within the original packing materials. For refunding and exchanging your product return, please attached all documents if there is any we send you.
Insuring your return shipment for its full purchase value is strongly recommended by us.

After Your Return Is Received

Returns are processed on weekdays and it’s entered into our system within 24 working hours of receipt. Once it’s entered into our system you may receive a confirmation email supplying you with information that your return has been passed along to our Quality Assurance department. Please allow us to complete this process within 5-15 working days.
If you’re expecting a return shipment, then you may receive an email once the outbound shipment date has been set. you’ll also receive a shipping confirmation email on the day of the outbound shipment.

Cancel Or Change An Order

If you’d wish to change or cancel an order please call a Infinity Fine Jewelry Consultant at +1 (551)229 6452. We’ll try to accommodate order/product changes to the extent possible before shipping confirmation. Some changes will end in a shipping delay. We are unable to accommodate changes or cancellations on special order requests if the orders have already shipped. If your order/product has already shipped, then please contact us to line up a merchandise return once you have got received the shipment.

Check Return Status

Check the status of your returned item on our Return Status page.

How To Prepare A Return Or Exchange
To return a your order to Infinity Fine Jewelry, please follow the method below:
Select your carrier and initiate your return.
Package your item/product securely within the original packing materials. For refunding and exchanging your product return, please attached all documents if there is any we send you.
Insuring your return shipment for its full purchase value is strongly recommended by us.